The main objectives which the SE.TE.C GROUP aims to reach are mainly: to acquire a leading position internationally in the production of machinery and equipment for the ceramic industry and become a benchmark for all those companies who need to monitor and improve the quality of their products through the service offered by their laboratory.
Their strengths are:

• The professionalism and experience of technicians
• The ability to immediately understand the technical and operational needs of clients
• Transparency and strict adherence to professional ethics and current legislation at European and international level
• A consolidated pool of suppliers and professional in meeting the requirements
• The ability to operationally assist the Client in any technical problem encountered

Under this Mission, SE.TE.C Group sees improvement in the quality of their products and services as a central commitment to increasing customer satisfaction and pursues this strategy through the following points:

• The consolidation of key accounts in Italy and the Middle East and North Africa and expansion into the Far East and America
• The continuous and constant updating of equipment and methods of analysis service provided by the Internal laboratory of the Organization
• External and internal Customer satisfaction (staff, suppliers) managed to anticipate the needs and expectations and to convert them into requirements for the organization